Direct energy power outage can be sudden and unexpected, which can leave you unprepared. The reasons for the same can be many, but mostly it is due to bad weather. This makes it crucial for you to have all the necessary contacts available for emergency situations. Direct Energy provides easy customer service and instant help when needed. If you are looking for Direct Energy power outage phone number, then have a look further.
How to Deal with Direct Energy Power Outage?
Power outages can happen when the energy grid in your area faces complications and fluctuations due to any reason. Inclement weather or higher-than-normal usage from increased heat or cold can result in power outages. Power outages can be of two types, planned and unplanned. Rolling blackouts and brownouts are planned outages to deal with peak power demands and prevent a severe ones. Unplanned power outages occur due to inclement weather without any warnings.
So, to deal with direct energy power outages, consider the following actions as they can prevent a lot of potential problems.
1. Keep Yourself Updated
Through daily news updates, you must stay informed of power outages. So, follow the news for weather threats and be prepared when there is a chance of a power outage. Moreover, based on the forecasts, it’s better to keep yourself ready for the possibility of a blackout if a storm, lightning, or strong winds are anticipated.
2. Ensure You have Sufficient Essentials
When there is an extended power outage, the demand for essentials like water and food goes up. There are also chances of computer systems malfunctioning and interrupting the purchasing process. Hence, it becomes necessary to store basic amenities with you. It is recommended to have non-perishable food items and a gallon of water per person per day. Keep working devices like flashlights and radios in proper places, with alternative energy sources like batteries or solar power.
3. Obtain a Backup Power Source
A backup electric generator is undoubtedly an essential device to keep during a power outage. It will make the situation hassle-free. When the generator detects a power outage, it turns on automatically and powers most of the equipment in your home, if not all. Mainly, two types of generators are used: standby generators and portable emergency generators. You can get them installed according to your requirements, as both of them have different features.
Overall, in the event of a power outage, it’s crucial to stay calm. You should not panic if you have gathered your basic essentials since in most cases the connection will get restored once the weather improves.
Also See: What to Do After a Power Surge?
In What Cases is Your Direct Energy Power Disconnected?
There are two main reasons for your Direct Energy power getting disconnected. They are as follows:
- The first reason is the inability to pay bills. If your balance remains unpaid for more than 10 days after the due date, your service will be disconnected.
- The complications with the electricity grid can also lead to power outages in your area.
If your disconnection is a result of an unpaid past-due balance, Direct Energy mailed a pink Disconnection Notice to your billing address the day after your account bill due date. You can find the past-due balance for your account on file as well as the planned disconnect date in that Disconnection Notice. To enable Direct Energy to send the Reconnect order to your region’s Transmission & Distribution Service Provider (TDSP, generally referred to as the utility provider), you must settle the past-due balance in full. To seek a Payment Arrangement for your past-due debt, you can also call Direct Energy Customer Service at 1-855-452-8869.
If a temporary power loss in your area caused your disconnection, you should phone the TDSP for your region to find out what caused the outage and to get an estimated time for when your power will be restored. Your Direct Energy bill will have this information.
Also Read: How Much Do Solar Panels Save On Electricity Bills?
How to Report Power Outage to Direct Energy?
If you are unaware of how to report power outage to Direct Energy, then you are at the right place. If you are using Direct Energy services, you can reach them anytime with their customer helpline numbers. These contact details come in handy during emergency situations like power outages. In case of a power outage or natural gas leak, you can immediately call Direct Energy on the following contacts based on your location.
What is Direct Energy Power Outage Phone Number?
If you are facing a Direct Energy power outage in your area due to any reason, you can call your local Transmission & Distribution Service Provider for assistance. The Direct Energy power outage phone number for the same is listed below:
1. Houston and Surrounding Areas
- CenterPoint Energy: 713-207-2222 or 888-572-5399 (toll-free)
- Texas-New Mexico Power: 888-866-7456
2. West Texas
- AEP: 877-373-4858
- Oncor Electric Delivery: 888-313-6862
- Texas-New Mexico Power: 888-866-7456
3. South Texas
- AEP: 877-373-4858
- Oncor Electric Delivery: 888-313-6862
- Texas-New Mexico Power: 888-866-7456
Facing power outages can be challenging when you are not prepared to deal with it. Now that the Direct Energy power outage phone number is known to you, that too region-wise, you now know how to report power outage to Direct Energy. They are definitely going to assist you. It is better to save these details in an easily accessible place.
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