If you want to end your services, following the correct procedures is important. Whether switching to a different provider or moving out of the service area, it requires understanding the specific steps involved. In this blog, let’s discuss how to cancel Shell Energy and if there is a cancellation fee for the process.
What is Shell Energy? Can You Cancel Shell Energy?
Shell Energy is an energy company that provides various services, including supplying electricity and gas to residential and business customers. Shell Energy is a subsidiary of the Royal Dutch Shell group, a global leader in the energy industry with a multinational presence. The company offers various energy plans, including renewable energy options, and aims to provide its customers with reliable and sustainable energy solutions. They also offer smart home technology and electric vehicle charging options.
Yes, you can cancel Shell Energy Services. To do so, you must contact Shell Energy directly through their customer support channels. They will provide the necessary information and guidance on how to proceed with canceling your services. It is recommended to review your contract or agreement with Shell Energy to understand any specific terms and conditions related to cancellation, including any Shell cancellation fee or notice periods.
How to Cancel Shell Energy
When you submit your application to join Shell, they will inquire about your preference for faster switching. Opting for faster switching means you can transition in as little as two days, well within your 14-day cooling-off period. Keep in mind that during this time, you will be billed for the energy you consume. If you submitted your application to join them less than 24 hours ago, you have the option to cancel your application through My Account.
To initiate the cancellation process for your Shell Energy account, you are required to request a switch to a new energy provider. The new provider will then manage the transition process, including the provision of necessary meter readings to complete the closure of your account with Shell Energy. It’s important to note that canceling your Shell Energy contract may be subject to an exit fee. So, to terminate your service, you will need to follow the same process of applying to switch to your new energy supplier as you did when you initially switched to shell energy.
If you choose faster switching and are already a current customer with them, canceling your switch is not possible. However, you can cancel your tariff if you are still within the cooling-off period. If you did not choose faster switching and submitted your application within the last 14 days, you are free to cancel your switch. To initiate the cancellation process, please contact them for further assistance. In order to terminate your Shell Energy service without switching to another provider, it is required to provide a 30-day notice of cancellation. However, if you opt to switch to a different provider, the process is typically finalized within two weeks, and in certain cases, a next-day switch may be arranged.
Cancellation When You are Moving Home
If you are in the process of moving to a new home and would like to inform them that you won’t be taking their services with you. If you are currently moving, have already moved, or will be moving within the next 30 days, the most convenient way to notify Shell Energy is by submitting your new details online. They will require the following information for confirmation:
- Your moving-out date
- The meter readings from the day you left or will leave the property
- Your new address, so they can send your final bill to the correct location
If you do not wish to continue the services at your new residence, they will generate your final bill within 14 calendar days after closing your account. If there is a credit remaining on your account, they will refund it to you within 10 working days after sending you the final bill.
Also, if there is a debit balance on your account and you currently pay by monthly Direct Debit, they will switch your payment method to variable Direct Debit to collect the remaining balance. If you usually pay upon receipt of your bill, they will request your final payment in full, as per their usual procedure.
Also See: How to Cancel Rhythm Energy
Is there a Cancellation Fee for Shell Energy?
Regarding cancellation fees for Shell Energy, customers on the Variable Tariff can leave anytime without incurring an exit fee or penalty. However, if you have selected a Fixed Tariff, an exit fee will apply if you switch to another provider more than 49 days before your tariff’s scheduled end. The cost of your exit fee is dependent upon the tariff you opted for which typically ranges from £30.00 – £75.00 per fuel. You can also keep track of how much exit fee you will be charged by logging into your account. Go to Account Overview and then click on your tariff name. It will show you your personal tariff guide.
Also See: How to Cancel Chariot Energy
How Long does it Take to Switch?
In the ERCOT market, switching providers within a timeframe as short as 48 hours upon request is generally possible. However, it is important to be aware that there may be instances where an expedited switch incurs an additional cost. Once you have chosen your new supplier, they will manage the switch and provide you with your final meter readings, ensuring the closure of your account is handled accurately. Please keep in mind that the actual time frames for switching may vary.
In conclusion, canceling Shell Energy services requires following the specific procedures outlined by the company. It is essential to contact the company directly or refer to your contract to understand the process, any associated fees, and notice periods. By following the necessary steps, you can effectively cancel your account and explore alternative energy options that better suit your needs. For more interesting topics on energy services, click here.