A leading and trustworthy company of renewable energy in the Uk is Octopus Energy. Their services are convenient to use while being affordable at the same time. With Octopus Energy, you get a chance to go 100% renewable and as a customer, you can easily cancel your services anytime you want to. But how to cancel Octopus Energy? Is there a cancellation fee for Octopus Energy services? Read further to know everything about this!
Can You Cancel Octopus Energy?
One question that lingers in the customers’ minds is if you can cancel Octopus Energy or not. The answer is yes, you can cancel Octopus Energy services. Octopus Energy is a UK-based provider of renewable energy that was established in 2015. It is one of the energy companies which started with the goal of revolutionizing the energy industry and accelerating the shift to a low-carbon economy. The company’s primary goal is to supply renewable energy to homes and businesses while upholding openness, client satisfaction, and innovative technology.
It’s best to check your specific plan’s terms and conditions or contact Octopus Energy directly to find out the cancellation process and any fees involved. To how to cancel Octopus Energy, keep reading.
How to Cancel Octopus Energy
A wide range of tariff options are provided by the company, including both fixed-rate and variable-rate plans. They offer the option to choose 100% renewable energy sources. They also provide smart meters, which lets customers track their energy usage in real-time, which helps in reducing consumption and saving money. A number of subsidiaries and partnerships that focus on renewable energy and smart grid technology are provided by Octopus Energy. At your convenience, if you want to cancel their service, we are here to help you with the steps to do so.
You can cancel Octopus Energy services by either speaking to them over a call or by dropping them an email.
- If you want to cancel your Octopus Energy service, you can speak to them at (833) OCTO-888 from 9 a.m. to 5 p.m. on Monday, Tuesday, Wednesday, and Friday and from 9 a.m. to 4 p.m. on Thursday.
- Another way is by dropping them a mail at heretohelp@octopusenergy.com. This should be done within 14 days (about 2 weeks) following the date you submitted your application to switch to them.
Post the cancellation process, the balance will be transferred to the owner via the method of payment originally used.
In the next pointer, we will answer one of the frequently asked questions which is – can I leave Octopus Energy at any time?
Can I Leave Octopus Energy at Any Time?
By now you must have got some idea of the question of whether you can leave Octopus Energy at any time or not. The straightforward answer is yes, you can leave Octopus Energy at any time. However, if you end your contract early, you might be bound to pay the cancellation fee to the company. If you made an advance payment when starting the contract, the company will withhold a partial or full payment in the event of early termination of services. You will also be charged exit fees by the company to cover any outstanding debit on your account or any costs due to early termination. It is always better to contact them to know the right process.
The next pointer will answer is there a cancellation fee for Octopus Energy or not and what all conditions are included in the process.
Also Read: How to Cancel Shell Energy
Is there a Cancellation Fee for Octopus Energy?
Yes, there is a cancellation fee for Octopus Energy. The cancellation fee for the same varies depending upon the specific plan and tariff you are on. So, it is best to check out the terms and conditions of your particular plan to know about the cancellation policy.
What are the Terms and Conditions of Cancelling Octopus Energy?
The cancellation fee is charged because the company purchases all the energy at the beginning of the fixed contract. When you choose to end your contract early, there is some amount of energy that remains unused, which has to be sold back. To tackle this issue, a fixed exit fee is charged on long-term contracts. This is done to compensate for any losses which can be incurred when this remaining energy is sold. The price of energy is not fixed.
Thus, you can terminate the contract at any time by email or on our website within 14 calendar days of the day you filed your application to switch to us called the cooling period. If Octopus Energy is presently supplying electricity or gas services to the facility and you terminate your contract with them, they shall nevertheless continue to supply energy under the deemed contract until a replacement supplier is assigned to the Facility or you engage in a new formal Contract with them. This is the reason if you terminate your Contract with the company within the cooling-off period, you will be responsible for any costs incurred for your supply between your Supply Start Date and the start date of your new contract.
According to the contract, suppliers are obligated to inform consumers 42 to 49 days prior to the expiration of the contract that their existing fixed-term contract is coming to an end. If the client opts to switch between this notification time and the last day of the fixed-term contract, no termination charge can be imposed on the consumer. If the customer fails to decide within this period, then the energy provider can charge an exit fee. Any kind of change in plans or an early exit led to business loss. Therefore, to compensate for such losses, cancellation fees are charged. Cancellation charges have been levied to all 24m and 36m fixed tariffs implemented since August 2022. If you are switching tenancies or leaving during the final 60 days of your fixed term, you will not be charged an exit fee.
Also See: How to Cancel IDT Energy
How to Contact Octopus Energy?
Octopus Energy is always a call away for its customers. The team at Octopus Energy strives passionately to help 40,000 customers on a daily basis. Customer service is available 24*7 on all days. If you are an existing customer or a potential customer looking for an affordable energy provider, you can reach out to the experts via email at hello@Octopus.energy or can contact them at 08081541088. In case you are a media person, then you can reach them at press@Octopusenergy.com or 02044508369.
There is a separate line for unprecedented or urgent situations.
- For instance, if you think there is a gas leak immediately call on 0800 111 999 which is the National Gas Emergency Helpline.
- Dial 105, if you experience power cuts.
- For reporting meter sparks or fires, make a call on 999.
Note: You should verify the official page to get the latest phone numbers in case there have been any updates.
So, the answer to if you can cancel Octopus Energy anytime is yes. The blog gave you an idea of how to cancel Octopus Energy services and all the things associated with it. It is indeed a simple process, just contact them and get things done!
Source: Octopus Official Support Page
