From severe weather conditions to human errors, anything can lead to power outages. However, if you are a customer of Simply Energy provider and experiencing a Simply Energy power outage, then we have got you covered. Learn about tackling power outages and how to report power outage to Simply Energy for restoration.
What is Simply Energy Power Outage?
A power outage occurs when there is a disruption in the flow of electricity from the power source to your home or business. This can happen due to a variety of reasons, such as severe weather conditions, equipment failure, or scheduled maintenance.
Simply Energy is an energy service provider. It provides energy to Australians across South Australia, Victoria, New South Wales, Queensland, and Western Australia at an affordable rate since 2005. Power outage from any service retailer is common, however, if you are experiencing a Simply Energy power Outage then here is what you can do:
- First, check for power outages in your area.
- You can check Simply Energy’s website or call their customer service number to find out.
- They should provide updates on the situation and when you can expect power to be restored.
- You should stay up to date on the status of the power outage by checking Simply Energy’s website or social media pages.
- If you confirm that there’s a power outage in your area, you should report it as soon as possible.
- Contact your distributor as they are the ones responsible for supplying electricity to your homes or businesses.
To be on the safer side, always have a plan in place for what to do during a power outage. This could include having a backup generator, stocking up on non-perishable food and water, and having a flashlight or other emergency supplies on hand.
Power outages can be inconvenient and even dangerous, so it’s important to take steps to stay safe and prepared during an outage.
What is Simply Energy Power Outage Phone Number?
If your power goes out or there is an electrical or natural gas fault or failure, you must contact your local power or gas distributor. Your distributor is in charge of supplying energy to your property, including the poles and wires, as well as the gas pipes and connections. Your electricity or gas distributor information will be determined by your location.
So, how to report power outage to Simply Energy? Moreover, how do I contact Simply Energy? The 24-hour service hotline for your distributor may be found at the top of your Simply Energy statement. The Simply Energy power outage phone number is 13 88 08.
This number is available 24/7, so you can contact them at any time. When prompted, provide your account information and the details of the outage, such as the time it occurred and the location.
After all, in the case of emergencies, it is very important to know – how do I contact Simply Energy during a power outage. Let us see how to contact Simply Energy.
The company provides multiple options for you to connect with them and they are:
1. First is the option of live chat, where you can directly chat with a customer service provider to solve the issue you’re having.
2. Simply Energy also has a portal known as MyAccount. This helps you track your usage and bills. It sets up a direct debit method so that you don’t forget to pay your electricity or gas bill. It helps you manage concessions. Just update your account details and you’re good to go.
3. Another method is by contacting Simply Energy through the phone number that we have already provided or emailing them at their official email ID which is info@simplyenergy.com.au
You can use any of the 3 methods that have been mentioned. So, now you know how to report power outage to Simply Energy.
Also Read: How to Cancel Direct Energy
What is Simply Energy Contact Number?
In case of a Simply Energy power outage, you can contact the distributor for the issue you are facing. The Simply Energy power outage phone number is mentioned below according to the states and distributors.
| New South Wales | |||
| Electricity | Gas | ||
| Distributor | Contact Number | Distributor | Contact Number |
| Ausgrid | 131 388 or ausgrid.com | Jemena | 131 909 or jemena.com |
| Endeavour Energy | 131 003 or endeavourenergy.com | ||
| Essential Energy | 132 080 or essentialenergy.com | ||
| VICTORIA | |||
| Electricity | Gas | ||
| Distributor | Contact Number | Distributor | Contact Number |
| AusNet Services | 131 799 or ausnetservices.com | AusNet Services | 136 707 or ausnetservices.com |
| Citipower | 131 280 or citipower.com | Multinet Gas | 132 691 or multinetgas.com |
| Jemena | 131 626 or jemena.com | Australian Gas Networks – gas leaks | 1800 427 532 or australiangasnetworks.com |
| Powercor | 132 412 or powercor.com | Australian Gas Networks – gas supply faults | 1800 898 220 or australiangasnetworks.com |
| United Energy | 132 099 or unitedenergy.com | ||
| SOUTH AUSTRALIA | |||
| Electricity | Gas | ||
| Distributor | Contact Number | Distributor | Contact Number |
| SA Power Networks | 131 366 or sapowernetworks.com | Australian Gas Networks – gas leaks | 1800 427 532 or australiangasnetworks.com |
| Australian Gas Networks – gas supply faults | 1800 898 220 or australiangasnetworks.com | ||
| QUEENSLAND | |||
| Electricity | Gas | ||
| Distributor | Contact Number | Distributor | Contact Number |
| Energex – loss of supply | 136 262 or energex.com | Australian Gas Networks – gas leaks | 1800 427 532 or australiangasnetworks.com |
| Ergon Energy | 131 670 or ergon.com | Australian Gas Networks – gas supply faults | 1800 898 220 or australiangasnetworks.com |
| Essential Energy | 132 080 or essentialenergy.com | ||
| AUSTRALIAN CAPITAL TERRITORY | |||
| Electricity | Gas | ||
| Distributor | Contact Number | Distributor | Contact Number |
| Evoenergy | 131 093 or evoenergy.com | Evoenergy | 131 909 or evoenergy.com |
Depending on the location you are in, you can use Simply Energy contact number to contact your distributors and get timely assistance.
Also Read: How to Deal with Direct Energy Power Outage?
What are Simply Energy Contact Hours?
Now that you know Simply Energy contact number, let us now check the Simply Energy contact hours.
- As for the Simply Energy contact hours, you can contact the Simply Energy department for residential sales from Monday to Friday between 8 am to 7 pm and on Saturdays between 9 am to 3 pm.
- For residential moving house, the contact hours are from Monday to Friday 8 am to 7 pm and on Saturdays between 9 am to 3 pm.
- Lastly for residential services, contact Simply Energy between 8 am to 7 pm from Monday to Friday.
Also See: Simply Energy Vs AGL Which is Better?
How to Tackle Power Outage?
To tackle Simply Energy power outage, you need to start by taking a few steps to stay safe.
- Start by keeping an eye on the news for emergency updates.
- Always stay clear of downed utility lines. If a traffic light is out, treat the junction as a four-way stop.
- While at home, use suggested safety measures while using space heaters, a fireplace, or a woodstove to heat your house to avoid electrical power surges.
- Keep a fire extinguisher nearby.
- Use generators and barbecues outside since their emissions include carbon monoxide.
- If feasible, use flashlights instead of candles. If you must use candles, keep them in secure holders away from anything that might catch fire.
- And finally, be a decent neighbour. Check on relatives, friends, and neighbours, especially the elderly.
Also Read: Understanding the Factors Behind TXU Energy Power Outage
What to Avoid During Power Outage?
What is important during a power outage is what to avoid during a power outage. Following are a few suggestions:
- Close freezers and refrigerators. An unopened freezer keeps the food cold for at least 48 hours.
- Use a generator only outside, away from windows.
- Avoid plugging in electrical appliances to reduce the risk of short circuits or electrical surge damage.
- Do not try to heat the house using a stove or an oven.
- Make backup plans for refrigerating medications or using run-by-power medical devices.
- Inquire with local officials about heating and cooling places that are available near you.
Unannounced power outages can disrupt our routine. It is important for individuals and organizations to prepare for potential power outages by having a brief idea about whom to reach out to in such cases. Through this article, we have tried to provide a detailed answer to how do I contact Simply Energy if there is a power outage. We hope you found this Simply Energy power outage article helpful.
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